Designer Bathroom Concepts Reviews

Absolutely rubbish, take you money and deliver nothing and have no way of contacting company to find out what is happening, phone lines closed and chat is a simple bot which allows you to leave a message but no response so far.

Pay by Credit card so at least you can get your money back.

Interestingly the company only has one Director, not normally for a decent company.

Suspect they will be gone soon.

I ordered a radiator costing £280 they said the model was discontinued.They offered to supply a different model. I asked for a full refund at the end of March it is now the 11th May. I’ve used live chat no joy,emailed at lease 10 tomes no reply.I telephoned automatic reply saying their system is being upgraded and to use live chat absolute joke do not use this company. I’m having now to have to get in touch with my credit card provider

I ordered items only half came I have sent over 10 emails can not get a reply from anyone phone line says to email absolute joke

Scammers
Avoid avoid avoid
Still waiting for my refund since Dec for £300. So many forms completed. Bot stupid chats. Emails. I’m absolutely disgusted that they are still trading. Look at all these terrible reviews. They now recommend me to get a refund from my credit card company. So they keep my money for a bathroom that wasn’t coming into stock.. so I cancelled as I wanted it in for Christmas. It’s now May and I still have no bathroom, as I cannot afford one until I get the £300 refund. The reply seems I never will .. not from them. They are just making money out of people. Livid & incredibly sad …there is a cost of living crisis. Horrible company. Also known as lux pad group.

This company is still being investigated by my credit card company but can people please report them to

Trading standards (Doncaster)
Action Fraud
National Cyber security Centre

All links can be found in Google

The more people that do this the more likely they'll be stopped from defrauding any more people.

Updating. Still no refund.

Completely useless. Totally unreliable. Let us down time after time, no apology, explanation and if you want to speak to anyone at this godforsaken company- forget it.
AVOID AT ALL COSTS !

Purchased a Royo vanity sink and toilet unit from this company which is part of luxpadgroup.
I need a replacement part. Royo the manufacturer in spain have said I need to go through the supplier which is Frontline Bathrooms. They have said that I need to go back to the company I purchased it from which was Designer Bathroom Concepts. Their livechat doesn't work. No reply to phone calls and no reply to my emails. Grand total of £631.75 literally down the pan and it seems like there is nothing else I can do.
Not sure what to do.

DO NOT USE!!
Like many others I bought an item online only to be told that it was not in stock. Still have not had a refund from the company although credit card company have repaid me.
Live chat does not work, the phone has the most fanciful, meaningless message on it and emails just make excuses about why the refund not processed.
Absolutely terrible scammers.

I have read many reviews for this Company all complaining the have not received payment for goods either cancelled or returned.
I thought I would share an email I received today after 5 months of trying to get a refund.

Luxpad Group Refund
09:08 (9 hours ago) to me

Good morning,
We are in receipt of your email which we do take very seriously indeed.
In this instance we recommend that you issue a Section 75/chargeback with your bank as we are not able to obtain any further details from our merchant bank concerning the trace of this refund, which we are also finding very frustrating indeed and are deeply apologetic for the significant inconvenience caused.
This is a very rare case but for this to be resolved as fast as possible this is our recommendation based on independent advice we have taken.
We will not dispute this chargeback for the amount £139.70 and as such this will be an instant credit back to your banking facility/card via your provider.
This is an extraordinary circumstance, but we feel we have exhausted every avenue by which to trace your refund and our facility is showing the refund.
If we can be of any further assistance during this process, please do not hesitate to contact us directly.
Once again, please accept our sincere apologies for the inconvenience caused.
With the best of intentions always.
Best Regards,
Accounts Team

Hope this helps. The email address it came from was refund@luxpadgroup .com>
Roger Biggs

My original purchase on the 14th March 2023 was a shower tray. After receiving a confirmation email and delivery date I eagerly awaited as did my builders that were renovating my bathroom. The shower tray was the main component so that they could then fit everything else around it at the time. The delivery date passed, so I contacted luxpad group and Andy (customer services) confirmed that the item was out of stock and they didn’t know when it would be back in stock. I therefore was sent a like for like replacement which I chose and reluctantly had to pay a little extra for. After paying the extra I was given another delivery date only for this to also pass by with no shower tray. I contacted Andy again who passed on my query resulting in me being told that a delivery note had not been formally submitted to the delivery company. Another couple of weeks passed before I got the replacement shower tray from what I originally ordered, only for it to be the wrong one. I have since been contacting Megan (customer aftercare) at Luxpad group to arrange a collection date as I haven’t even take it out of the packaging only for different collection dates to pass by with no collection. I have three young children all under the age of six who for the past six weeks have not been able to use the bathroom facilities at our house. Instead we use our 80-year-old neighbours shower across the road, a couple times a week as we don’t want to burden him with the increase in electricity/water costs as times are tight which I think most of us can relate to. Shocking service and company that seem to employ a load of jobsworths, who couldn’t give a s**t about their customers! If the company is a scam, then I hope the scum involved get what they deserve.

Sent item back for refund at start of January 2023. Refund still not recieved despite proof of them recieving the items back. Customer service ackowledged that the refund is overdue however they keep making excuses as to why it has not been made. Absolutley useless. AVOID AT ALL COSTS.

Fraud company DO NOT USE how they are still trading I do not know. They do not exist. They are Thieves and take hard working peoples money
They ripped me off for the sum of £1700. Like everyone else they cancelled the order.
Fortunately I paid by credit card and my bank are in the proceeds of refunding me.

I’m afraid I must join the huge list of 1 start reviews. We ordered something, they then missed two delivery dates and then they cancelled the order saying we would get a refund. That was three months ago - now they don’t respond to messages or any contact attempts. Not sure who is giving them the 5 star reviews! I would avoid if you value your money.

Do not buy anything from this company, customer service non existing. I wanted to return a basin as it was tthe wrong size, they didn't turn up for collection the 1st time then after numerous emails they still havent refunded. On the phone they only deal with orders.